What are eBills?
eBills are online student billing statements featured in PittPAY, the online billing and payment system.
When do Students receive an eBill?
eBills are posted in PittPAY once each month, and the schedule is published on the Message Board in PittPAY. A new eBill is posted ONLY when students have new activity. No eBill is posted when the account has a zero balance. When each new eBill is posted, PittPAY automatically sends notification to the students’ official University e-mail account. Authorized Payers also receive an email. eBills do not change when activity occurs AFTER the eBill is posted. New activity details are available on the “Student Account Details” screen in PittPAY.
How are eBills accessed?
Students log into my.pitt.edu, select Student Services then select PittPAY. Authorized Payers go to student-info.pitt.edu. Log into PittPAY using the login name and password the student has provided. Once in PittPAY, select “Student Account Details” from the menu on the left. You will see the up-to-the-minute Student Account. Then select “Most Recent eBill.”
What is an Authorized Payer?
An Authorized Payer is anyone the student designates to view and pay eBills, such as parents, guardian, spouse, or third party sponsor. We cannot discuss the student account with anyone except the student's Authorized Payers.
How do Students authorize others to see and pay their eBills?
New students can set up Authorized Payers as soon as they receive their Pitt username and password. Log into PittPAY and select “Authorize Payers” from the menu at the left and follow the instructions. Authorized Payers will receive e-mail notifications of eBill announcements to the email address provided when setting up an Authorized Payer. An Authorized Payer does not have access to the student’s grades, email or class schedule.
Have you forgotten your Authorized Payer Login Name and/or Password?
On the PittPAY Authorized Payers Login Screen, click on either Forgot Login Name or Forgot Password.
To retrieve your Login Name you will need to enter the primary or secondary email address provided when your student established you as an Authorized Payer. You will receive an email to that address from PittPAY with your login name.
To retrieve your Password you will enter your PittPAY Login Name. If you have a payment profile or a Direct Deposit profile in PittPAY, you will also be asked for the routing and account number on one of the accounts. This will ensure that no one else can acquire your login name and password without having access to another specific piece of information.
A new, temporary password will be emailed to you. You will be forced to reset your password the next time you login. The OLD PASSWORD asked for on the change password screen is the one that was emailed to you. You will also be asked for a new password and to confirm the new password.
Need help with a Pitt Login Name and/or a Password?
Visit a computing lab on campus with your University ID card with you or call the Technology Help Desk at 412-624-HELP (4357). If you call the Help Desk you will be asked to fax a copy of your University ID, a copy of another form of photo ID, and provide a phone number where you can be reached. The fax number is 412-383-7000. You may be asked several security questions.