FAQ - Frequently Asked Questions
eBills
WHAT ARE eBILLS?
eBills are online student billing statements that display the same information as the traditional paper billing statements: charges for tuition, fees, and housing; credits; and payments. eBills are posted in PittPAY each month between the 18th and 20th when you have new or unpaid charges. The due date is always the 17th of the following month. You must be registered for classes before your eBill can be posted. You will be able to download a PDF version of the bill if you wish by using the "Printable Statement" link on the Most Recent eBill page in PittPAY.
WHAT ARE THE BENEFITS OF eBILL?
- Convenient access – 24/7 access from any internet connection
- Information is secure and confidential – only you and those you authorize can see your eBills
- If you pay online, you will see your eCheck or credit card payment on your Student Account after receiving your online receipt
- Access up to 12 months of billing history
- Timely reminders to pay your bill to avoid late charges
- No stamps, post office, or costly snail mail delays
WHEN DO I RECEIVE AN eBILL?
If you have new activity or unpaid charges on your student account, between the 18th and the 20th of the month you will automatically receive an e-mail that your eBill is available to view and pay in PittPAY. The e-mail will be sent to your official University e-mail account. If you have authorized other payers in PittPAY (such as your parents, a guardian, spouse, or third party sponsor) and they have added an e-mail address in PittPAY, they will receive e-mail notification as well.
HOW DO I ACCESS MY eBILL?
Students log into https://my.pitt.edu. Select My Communities then Student Services and use the link "PittPAY."
Authorized Payers use http://student-info.pitt.edu. Press the button and log into PittPAY using the user name your student assigned to you and the password PittPAY e-mailed to you. Once in PittPAY, select “View Accounts” from the menu on your left. First you will see your up-to-the-minute Student Account. Then select “Most Recent eBill."
HOW CAN I PAY MY eBILL?
You or your Authorized Payers can pay online, while you are in PittPAY, by either eCheck or credit card. eCheck is a fast and secure method for you to pay your eBills from any checking account without having to mail a check and hoping it arrives by your due date. There is no additional charge to pay by eCheck.
To make an eCheck payment using the payment screens, provide your routing and account numbers from the bottom of your check, and the amount you wish to pay. You will receive a receipt documenting the transaction for your records. Press the question mark on the payments page if you need help locating the routing and/or account numbers, and you will see an example to assist you.
If paying by credit card, the PittPAY vendor will assess a 2.75% fee for providing payment services.
HOW CAN I AUTHORIZE OTHERS TO PAY MY eBILLS?
You can set up individuals (parents, guardians, spouses, or third parties) to view and pay your eBills by logging onto PittPAY and selecting “Authorize Payers” from the menu at the left. Follow the instructions on the Authorize Payers page. Be sure to include an e-mail address so your Authorized Payer will receive e-mail notifications of eBill announcements.
HOW DO I SEE MY eCHECK OR CREDIT CARD PAYMENT ON MY ACCOUNT?
Both eCheck and credit card payments will be posted to your student account immediately after you receive the receipt for your payment. Select “Student Account Activity” from the PittPAY menu
to see the payment posted to the account. Your Authorized Users will also be able to view your student account by selecting that menu option. You can also view the payment details by selecting “Payment History” from the PittPAY menu.
WHERE WILL THE E-MAIL NOTICES BE SENT?
The e-mail will be sent to your official University e-mail account. You should check that account daily for correspondence from various University offices; eBills will be available in PittPAY between the18th and the 20th of each month. Your University e-mail address consists of your username followed by “@pitt.edu”.
I’M NOT SURE WHAT MY USER ID AND/OR PASSWORD IS. HELP!
You need to visit a computing lab on campus (be sure to have your University ID card with you), or call the Help Desk at 412-624-HELP (4357). When you call the Help Desk you will be asked to fax a copy of your University ID and a copy of another form of photo ID, and provide a phone number where you can be reached. The fax number is 412-383-7000. To protect you, you may be asked several questions as well, so the Help Desk is certain they are speaking with you.
HOW DO I GET A COPY OF MY BILL FOR MY EMPLOYER OR SPONSOR?
You will be able to print a copy of your bill from PittPAY. Once logged in, select “View Accounts” from the menu on the left and you will see your current student account activity. Then select “Most Recent eBill” and use the "Printable Statement" link on that page.
CAN I MAIL MY PAYMENT?
We encourage you to make payment online. While our vendor charges a 2.75% service charge for using MasterCard, Discover, or American Express (our vendor does not accept VISA), you are not charged for making eCheck payments. We accept eCheck payments from any regular checking account provided your bank participates in the Automated Clearinghouse Network (ACH).
Checks issued from savings accounts, credit card companies, money market accounts, home equity or other lines of credit cannot be processed as an eCheck. If you wish to make a check payment from one of these accounts, please print your bill and detach and include the remittance form at the bottom of the bill with your payment. Mail the payment to the address indicated on the remittance form.
Please use the "Printable Statement" link on the "Most Recent eBill" page, detach the Remittance Form from the bottom of the page and mail your payment to the address on the Remittance Form. Mail payments at least 10 days before the due date to ensure receipt and avoid a late payment fee. Due dates are always the 17th of the month.
HOW DO I PRINT A COPY OF MY BILL?
Student: log in to https://my.pitt.edu select My Communities then Student Services then PittPAY. Once in PittPAY select View Accounts then Most Recent eBill, and use the Printable Statement link on that page.
Authorized Payer: log into http://student-info.pitt.edu. Once in PittPAY select View Accounts then Most Recent eBill, and use the Printable Statement link on that page.
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